Refund and Returns Policy

we strive to provide the best support and guidance through our career counseling services. Your satisfaction is important to us. However, since our offerings are primarily service-based, we request you to carefully review our Refund and Returns Policy before purchasing any service or booking an appointment.

1. General Policy

Due to the nature of our services—such as career counseling sessions, training programs, and assessments—we follow a strict no return policy. Returns are not applicable once services are delivered or assessments are shared.

However, refunds may be considered in limited cases, as described below.

2. Eligibility for Refund

You may be eligible for a full or partial refund only under the following circumstances:

  • Service Not Delivered: If you have paid for a service but it was not scheduled or delivered within 15 business days (excluding weekends and public holidays).
  • Duplicate Payment: If you made two or more payments for the same service due to a technical error.
  • Session Cancellation by Us: If we cancel a session due to unforeseen reasons and cannot reschedule it within a reasonable timeframe.

3. Non-Refundable Cases

We do not offer refunds in the following situations:

  • Change of Mind: If you change your mind after booking a session or purchasing a service.
  • Late Cancellation/No-show: If you miss a scheduled session without informing us at least 24 hours in advance.
  • Partially Availed Services: If you have used a portion of the service (e.g., attended 1 out of 3 counseling sessions).
  • Completed Services: If a service (such as resume review, psychometric assessment, or interview coaching) has already been delivered.
  • Digital Deliverables: Reports, resources, and personalized feedback documents once shared are non-refundable.

4. Requesting a Refund

To request a refund, please email us at info@guidedcareergrowth.com/ within 7 days of the transaction, with the following details:

  • Full Name
  • Date of Transaction
  • Amount Paid
  • Reason for Refund Request
  • Transaction ID/Payment Proof

We will review your request and respond within 5-7 business days.

5. Mode of Refund

  • Approved refunds will be processed using the original method of payment.
  • Please allow 7-10 business days for the refund to reflect in your bank or payment account.
  • We are not responsible for any delays caused by your payment provider or bank.

6. Cancellations

If you wish to cancel a scheduled appointment, please notify us at least 24 hours in advance. In such cases:

  • You may reschedule the session at no additional cost (subject to availability).
  • Cancellations made less than 24 hours before the scheduled session will not be eligible for rescheduling or refund.

7. Modifications and Exceptions

In special cases, we may review and consider refund requests at our sole discretion, based on the circumstances and nature of the service.

We reserve the right to update or modify this policy without prior notice. Any changes will be posted on this page and will take effect immediately.